Home Advertise Contact Blog Advertiser Login RSS
Newsletter Signup

Business Opportunities to Own
Home-Based Businesses
Choosing a Business Opportunity Growth and Profit Marketing and Sales
Plans and Goals Running Your Own Business Start-Up
Working From Home Entrepreneur Exchange Feature Articles
Opportunity Community Opportunity Focus In The News

Want more sales? Need to grow your business? Use the top 7 methods to generate more leads!

If you read Friday’s blog, you know that one of the best ways to increase sales is to generate...

Are sales down? Do you need to boost sales? Check out our latest tips and tricks to increase sales fast!

Let’s be honest, if sales are low, business and moral are low. Low sales over a period of time can lead to a business shutting down. With online retail giants, like Amazon,...

To help you get inspired, we’ve collected success stories from some of the top mom entrepreneurs of 2017, or mompreneurs.

There is no question that starting your own business is tough. It requires a lot of time, dedication, effort, and money. You’re putting your financial stability, job security,...

Sponsors

STARSCAPES®
Imagine making up to $500 to $1,800 a day! Call or click now see how you can get your business for FREE! (602) 679-0257
Promotional Products Home Business
Run Your Own Business. Be Your Own Boss. Earn Great Profit Potential. Start At A Low Cost. Try It For Free! Learn More.
Hurricane Recovery Resources for Business Opportunity Owners
in the wake of a crisis of this magnitude can be especially maddening, DisasterAssistance.gov is good place to start...
How Many Leads Does It Take To Close A Sale?
This article is now live on our blog and I know could be very insightful for many. Read On
Residual Income Business Opportunities
Residual Income is the way that you work once and get paid multiple times—sounds great!... Read On
Productivity Hacks — Our Top 50
Productivity Hacks will help you make more from less this 2016. Here at BusinessOpportunity.com we want to... Read On
Top 7 Reasons to Consider a CMS
The internet loves obscure abbreviations. You can skip over most of them, but not CMS. What is CMS? read on...
The Ideal Length of Everything Online, Including Social Media Posts
When one of your busiest marketing channels limits you to 140 characters, you know that the internet sets its own rules.
It Takes a Hot Voicemail to Land a Warm Lead
If you're a successful entrepreneur who provides others like you the chance to follow in your footsteps... Read On
Low Cost Business Opportunities to Own
Are your right for a Low Cost Business Opportunities to Own? The desire to own your own business... Read On
Sales Hack To Increase Your ROI and Productivity
Sales Hack to make you more money! Sales Hacks are not new, but how you use them is. We receive lots of emails.. Read On
The Top 10 Reasons to Buy a Business Opportunity or Franchise
Starting your own small business is part of the American Dream, right up there with owning your own home. Read On
7 Keys to Leading Highly Effective Sales Conversations
Most people's sales conversations could be better. Not a little better, significantly better. Read On
How Many Leads Does It Take To Close A Sale?
This Featured Article is live on our blog and I know could be very insightful for connectivity and ROI.
I Want To Buy a Business Opportunity or Franchise
Who are the types of people who buy a business opportunity or small franchise? According to people in... Read on
 
Resource Center > Article
Clients Who Are Abusive... What To Do
Share this Article:

Clients who are just nasty can kill anyone's day! If you sell a product or service, you’ll have your share of persnickety, critical clients. It goes with the territory. But what happens when a demanding customer morphs into an abusive one?

Expect It.

Prepare yourself ahead of time for the scenario with some or many of your clients. According to an article in Harvard Business Review, having a plan will take a lot of the sting out of the encounter and help you handle it.

If a customer is clearly rude and selfish, take that as a signal to expect outright abuse. This will defuse much of your emotional response before it happens.

Ask Questions.

When your customer makes offensive remarks, respond with a question. If he is angry due to life factors, like a fight with his wife, this can be enough to pull him back to the situation at hand.

A simple “Say that again,” or “Do you really mean that?” can work wonders. He may not apologize, but it might be enough to get him to address his specific problems in a less confrontational way.

Be Polite.

Best of all, it gives you a routine response that stops you from losing your cool. Your goal with an abusive customer is to stay in control of the situation.

Make it clear you want to help him. Ask him to explain the specifics of what make him angry. If he stays angry, be direct.

Tell him his anger is making it more difficult to solve the problem. Make it clear he will get what he wants faster, a solution to his problem, if he is polite.

Listen.

Don’t try to talk over the customer. Don’t interrupt his diatribe. Listen and pick up what facts you can. When he slows down, tell him what specifically you can do for him.

Consider giving a full refund even if the circumstances don’t merit it. You will get him off your premises and out of earshot of other potential customers.

He will leave somewhat happier than he came in. This could stop him from leaving a poor online review.

Be Honest and Sympathetic.

Tell him you sympathize, even if you have to stretch the truth a bit. But don’t promise what you can’t deliver. If you do, he will simply come back and repeat the entire abusive scenario again.

If you don’t know how to handle the problem, tell him so. Say you will get back to him. Get his contact information. Give him a specific time that you will email or call him. And then stick to your promises. Give him updates often.

When It Gets Weird.

If the client won’t quit shouting or starts threatening you, tell him directly you won’t tolerate that kind of behavior. Tell him if he continues, he will have to leave your property. If you are on the phone, tell him you will hang up if he continues.

If he won’t quiet down, call security or the police if necessary to escort him from the premises. If you are talking to him on the phone, simply hang up.

Some clients are impossible. It doesn’t’ matter what you do. If you are dealing with someone out of control, protect yourself and your premises.

For most people, listening and staying calm will work wonders. You don’t need to tolerate abuse. Develop skill to defuse it. If that isn’t possible, eject the client.

Clients who are just nasty can kill anyone's day! If you sell a product or service, you’ll have your share of persnickety, critical clients. It goes with the territory. But what happens when a demanding customer morphs into an abusive one?

SOURCES: Harvard Business Review

Related Blog Posts

Starting a Business? The Best Tools for Business Owners. To help you save your time searching the internet trying to decide what option to pick, we’ve compiled the best tools for business owners available on the market.

With modern technology, everyone is always raving about a new app or website....

Safeguard your Business’s Data and Credit— We’re keeping with the theme of yesterday’s article and discussing how to ensure your business’s data and credit are safe.  We’re...

Best Ways to Store Data - Do you backup data on your computer each day? If so, congratulate yourself! You’re one of the tiny minority that can sleep easy.

Best Ways To Store Data - According to a 2016 survey, fewer than 1 in 3 computer users backup files on a schedule, whether daily, weekly...

Create Engaging Presentations with making very little effort used to be pretty much, well harder than it is now.

The good people at Slidebot know that to create engaging presentations that are powerful takes up...

Small Business Media and tapping into that vein can be a tricky and somewhat slippery slope unless you know some tricks of the trade.  Getting your message in front of the right audience is often the key to success.  So, where are the keys to the kingdom you ask and how can you get your hands on...

 
   

I had the pleasure of chatting with Shawn Pigg, CEO of Hotels Etc. for BusinessOpportunity.com's Podcast series that will be released very soon on our new Digital Platform.  Here is the transcript from that call for our regular RSS feed subscribers who get all of our posts first.

If you would...
Read More


Premium Sponsor