Home Advertise Contact Blog Advertiser Login RSS
Newsletter Signup

Buy A Business Opportunity of Franchise
Home-Based Businesses
Choosing a Business Opportunity Growth and Profit Marketing and Sales
Plans and Goals Running Your Own Business Start-Up
Working From Home Entrepreneur Exchange Feature Articles
Opportunity Community Opportunity Focus In The News
Come Read Our Featured Articles About Business Opportunities, Franchising, Business Opportunity News and More

It’s time to wrap up the year, but before we do, we’re sounding off our Top 10 Blogs of 2017! Don’t miss these must-reads for entrepreneurs, mompreneurs, small business, and home-based business owners!

It’s the last working day of 2017, so it’s a great time to take a look back and reflect at...

Happy first day of December! It’s December and the end of the year is in full-swing. Don’t go into the holiday travel season without the December Book-of-the-Month: Business Adventures by John Brooks.

December means that its holiday time. No matter what holiday you celebrate it’ll...

Female celebrities are breaking the stereotypes of Hollywood and diving into the world of business. Check out how these women are using their fame, fortune, and power to start their own companies. From media production to makeup, these Top Female Celebrity Business Owners are doing it all!



Imagine making up to $500 to $1,800 a day! Call or click now see how you can get your business for FREE! (602) 679-0257
Promotional Products Home Business
Run Your Own Business. Be Your Own Boss. Earn Great Profit Potential. Start At A Low Cost. Try It For Free! Learn More.
Top 7 Reasons to Consider a CMS
The internet loves obscure abbreviations. You can skip over most of them, but not CMS. What is CMS? read on...
Why Advertise Your Business Opportunity?
Over the years we have been fortunate enough to receive quite a few testimonials. In fact, ... read on
National Property Inspections
Flexible work schedule, no experience needed, and complete training and support available!
How Many Leads Does It Take To Close A Sale?
This Featured Article is live on our blog and I know could be very insightful for connectivity and ROI.
Top 50 Home-Based Business Ideas
Home-Based Business ownership can be the most rewarding endeavor you will ever undertake. The new year... Read On
Copying & Publishing Business Opportunities
Today creativity abounds in the printing and publishing space with more unique business solutions than ever imaginable.
Resource Center > Article
While You Might Not Like What You Hear, You Need to Hear It
Share this Article:

One of the most important things you can do as a small business owner is to ask your customers for their input on how you’re doing, especially when times are tight and you’ve got to be that much better than your competition.  Let’s face it, this is a case of “What you don’t know can hurt you,” plain and simple.   As Bill Gates likes to say, “You need to know about customer feedback that says things should be better.”

Okay, so we can all agree that customer feedback is important, but how do you go about getting it?  And what if your resources are limited?  What then?

Fortunately, the list of options for how you can communicate with your customers is growing and doing so doesn’t always have to cost a lot.  The key is to find the method that works best for you and that suits your budget and then get going! 

Here are some ideas to get you started on the right track:

  • Person-to-Person Interviews―It may sound obvious, but so many business owners don’t take the time to talk with their customers in any kind of methodical or structured way.  They go off anecdotal feedback as it comes in, never proactively initiating any kind of question and answer opportunity.  This is the easiest and cheapest way to find out what you’re doing right and what you could be doing better.  You’ve just got to take the time to put together a simple questionnaire and start talking to people, either in person or over the phone.  Also, don’t forget your employees are another resource when it comes to obtaining information on what customers are saying, buying and NOT buying and why.

  • Comment Cards―These are a very cost-effective and accepted means of soliciting customer input.  Of course, if you are handing them out, they’re most likely only capturing feedback from customers who are already buying from you, not those who are opting out so keep that in mind. 

  • Surveys by Mail and Email―These options are a great way to get feedback from current customers as well as those you may not have seen for a while.  They’re most successful when you offer something in return for input, such as a coupon or discount of some kind, which also serves as an incentive to regain business from customers you may have lost.

  • Online Tools―If you offer products and/or services via a website, customer feedback mechanisms of various kinds can be built in to your system that will let you know what those who do buy from you think.  You can also ask customers who opt out before completing a transaction why it is they decided NOT to buy.

  • Cloud Customer Care Centers―There are several services that allow you to set up a complete customer feedback center that does much of the work for you, many of which will offer you either a free trial period or free services under certain conditions such as GetSatisfaction or UserVoice.  Other cost-free options of note in this arena include Google Moderator and Zoho Discussions.

Make the conscious decision to develop and implement a customer feedback mechanism of some kind for your business today if you haven’t already.  You may not always like what you hear, that’s true, but you’ve got to keep in mind that the price you will pay for burying your head in the sand could be higher than you know.

Related Blog Posts

Happy 2018! With each new year comes a chance to set and achieve new goals. Don’t let another year go by and not accomplish your goals! Business Opportunity Best New Year’s Resolutions will help you stay on track to make 2018 your best year yet!

The best way to make sure 2018 is going to be...

Stay ahead of the curve and prepare your business with these Top 4 Small Business Trends of 2018!

With the end of 2017 in sight, everyone is getting ready for the new year. It’s an exciting time of year. People are wrapping up the old, and prepping for the new. Part of the fun of the new year...

With your friends and family in for the holidays, how will you get work done as a home-based business owner? Make the most of your work day and vacation time with these 7 Tips for Home-Based Success During the Holidays!

They say home is where the heart is. Nothing could be truer during the...

Have you always wondered about running a home-based business? Are you looking for tips to make your home-based business a success? Look no further! Check out these tips and business opportunities!

Running a home-based business may seem like it’s all fun and games, but it can be tough. People...

These four top companies are giving back this holiday season to help women in need and foster entrepreneurship among women. Check out these companies donating to empower women and how your company can do the same!

The end of the year is approaching and companies are looking to donate to the...
Entrepreneur's Source for Everything Business Opportunity and Franchise Related

I had the pleasure of chatting with Shawn Pigg, CEO of Hotels Etc. for BusinessOpportunity.com's Podcast series that will be released very soon on our new Digital Platform.  Here is the transcript from that call for our regular RSS feed subscribers who get all of our posts first.

If you would...
Read More

Premium Sponsor